Integrate Amazon with Salesforce Service Cloud to Manage Sales and Inventory
Monitor your Amazon Seller activity, automatically create Salesforce Service Cloud tickets, and auto-resolve tickets once the issue is fixed. Proactively manage your Amazon sales, customers, inventory, orders, and more.
Get Started with Pre-built Amazon Seller <> Salesforce Service Cloud Workflows
Generate a ticket on Salesforce Service Cloud for products back in stock on Amazon Seller Central.
Create a ticket on Salesforce Service Cloud for new international orders on Amazon Seller Central.
Open a ticket on Salesforce Service Cloud for new order cancellations on Amazon Seller Central.
Generate a ticket on Salesforce Service Cloud for return pickup failures on Amazon Seller Central.
Setup Amazon Seller <> Salesforce Service Cloud workflows via Automation and Alert Templates
Monitor and manage your Amazon sales, customers, inventory, orders etc. in Salesforce Service Cloud
30+ templates for popular Amazon Seller use cases
No code templates to create Salesforce Service Cloud tickets based on Amazon Seller activity
Get started without engineering dependency
SQL Query for complex use cases
Customize any business logic however you wish
Create Salesforce Service Cloud tickets and collaborate on it through Locale
Auto-escalate and resolve issues proactively from any tool
Solve high-priority issues quickly and easily
Add custom status of tasks on Locale
Mark tickets as 'pending', 'reviewed', 'in progress' etc
Supercharge your workflows with custom actions and multiplayer assignment
Create action buttons for human input and approval
Use custom buttons like “approve”, “resolve”, "review" etc
Playbooks and multiplayer task assignment
Track actions by different team members
Basic automations not good enough? Check out our advanced features
Help your team manage high-priority items with our advanced features.
Convert Notifications to Tasks
Ensure that necessary action is taken
Optional SQL Editor
For cases that involve complex business logic
Action Buttons
Help your team take manual actions
Multi-Step Playbooks
Custom status to track progress on each action
3 Levels of Escalation
Ensure tasks are prioritized and done on time
Insights on Team Performance
Measure how your team is performing