Powering the world’s most sophisticated operations teams
Alert the Right Person for Each Issue & Help Them Solve it Proactively
Save your operations team from constant firefighting by automated monitoring of your data
Monitor your data to detect issues and alert the right person
Instead of manually monitoring reports and dashboards, Locale monitors your data and alerts the right person on their preferred channel.
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Collaborate across channels to track, escalate & close issues
With Locale, every alert becomes a ticket someone resolves. Each ticket has its own SOP and is escalated if not solved in a specified time.
Measure the performance of your team and ops health
Get insights on which problem are occurring the most, the resolution percentage of your team members and do better root cause analyses of your issues.
Most Popular Use Cases on Locale
Data Quality Monitoring
API Response TAT
Shoot Your First Alert in <15 mins
Setup Locale blazingly fast to detect issues automatically and trigger notifications.
Stop Refreshing Dashboards & Email Reports
Move away from reactive and manual ways of dealing with operation issues.
Escalate issues multiple times to ensure resolution
Allows multi-channel coordination across stakeholders
Analytics on resolution rate, escalation rate and team performance
Uses the power of AI to detect critical issues
Can’t escalate issues for faster resolution
Resort to calls, Whatsapp, and Slack for coordination
No analytics on team performance and resolution rates
Hard to detect issues at the right time
See what the excitement is all about...
Every new tool undergoes some resistance from the team. We didn't face this with Locale, all our alerts go to the tools they already use.
Locale was the easiest implementation I've seen. My team saw the value in the product right away. Escalations have almost come down to zero. A few teammates from the escalations team now work in other teams.
We changed to a dynamic way of booking appointments after implementing Locale. Our appointment completion rate increased by 25% and doctors no-show reduced by over 70%.
Locale increased ownership and streamlines how exceptions are managed. We now zoom out based on the incident resolution to make operations team run better and smoother than before.
Setting up Locale was a breeze, it barely took us 10 minutes. It has reduced manual checks on order status by 50%.
We have different teams that look into different tasks. Both fulfilment and finance teams get notified at the same time using Locale for orders with payment issues.
Locale flags exceptions related to business operation and tech KPI’s. This increased the accountability and discipline in the team as a byproduct.
Since we started using locale we have reduced mentor's clashing classes in our schedule by over 70% which had a clear impact on revenue and NPS.
Companies get banned from marketplaces if they have inventory stockout issues frequently. With Locale, we have been able to manage our inventory stocks flawlessly.