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Every new tool undergoes some resistance from the team. We didn’t face this with Locale. All our alerts go to the tools they already use.
Locale was the easiest implementation I've seen. My team saw the value in the product right away. Escalations have almost come down to zero. A few teammates from the escalations team now work in other teams.
We have different teams that look into different tasks. Both fulfilment and finance teams get notified at the same time using Locale for orders with payment issues.
Since adopting Locale, we've experienced significant strides in customer satisfaction. Response times have been slashed by 30%, and our first-contact resolution rate has soared by 15%. This tool truly empowers our team to deliver top-notch support.
Locale increased ownership and streamlines how exceptions are managed. We now zoom out based on the incident resolution to make operations team run better and smoother than before.
The partnership with Locale.ai has been a success for us. We are proactively able to keep our teams informed and well prepped for the future. Onwards and upwards!
Companies get banned from marketplaces if they have inventory stockout issues frequently. With Locale, we have been able to manage our inventory stocks flawlessly.
Companies get banned from marketplaces if they have inventory stockout issues frequently. With Locale, we have been able to manage our inventory stocks flawlessly.