With the grouping of notifications now live on Locale, users can:
- Send a single notification via Email or WhatsApp for all incidents created or escalated throughout an alert run.
- Reduce spam on the communication channels, and ensure they don’t miss out on any incidents.
- Have the ability to automatically resolve the individual incidents belonging to the group notifications.
Here are the following steps to create a group notification:
1. Click on “Add Subscribers/Notification Channel”
![](https://cdn.prod.website-files.com/622aca98e7c65a16d2e273fa/662f739151a751be756ade64_Screenshot%2B2023-09-21%2Bat%2B9.37.13%2BPM.png)
2. Choose “Email Subscribers” or “Send WhatsApp Message"
![](https://cdn.prod.website-files.com/622aca98e7c65a16d2e273fa/662f739151a751be756ade68_Screenshot%2B2023-09-21%2Bat%2B9.37.48%2BPM.png)
3. Enable “Group Notifications” after choosing whether the notification needs to go out for New or Escalated Incidents
![](https://cdn.prod.website-files.com/622aca98e7c65a16d2e273fa/662f739151a751be756ade71_Screenshot%2B2023-09-21%2Bat%2B9.40.21%2BPM.png)
4. "Save Action" and finish setting up the alert to enable group notifications.
Important points to keep in mind:
- Group Notifications are currently enabled for Email and WhatsApp notifications alone.
- Notifications are grouped by alert runs. For example, if an alert runs every 30 minutes, all the incidents assigned to a stakeholder in the last 30 minutes, would be sent as a single notification via their preferred communication channel.
- Currently, only a member registered on Locale will be able to receive group notifications as they would have the ability to view all incidents on the grouped notifications, on Locale.