Automate Issue Management on Zendesk with 400+ integrations
Create tickets automatically on Zendesk for all your real-time customer issues and resolve them proactively.
No credit card required.
Powering the world’s most sophisticated operations teams
Revolutionize Your Customer Support with Proactive Monitoring and Issue Resolution
Forget about navigating Zendesk manually— automate ticket creation, collaborate across channels, and auto-escalate for efficient resolution.
Automatic Ticket Creation
Automate your ticket creation and assign it to the right individual
No manual ticket creation! Locale monitors data, auto-creates, and assigns tickets to the appropriate team member.
Cross-Collaboration
Collaborate across channels to track and resolve issues
No need to open Zendesk! Communicate through any channel, create SOPs, and resolve issues proactively.
Auto Escalate & Auto Resolve
Auto-escalate incidents to ensure resolutions
Locale auto-escalates unresolved incidents and marks tickets as resolved through data for efficient analysis.
Build for Your Use Cases
Create tickets on Zendesk when customer followup is pending
Create tickets on Zendesk when payment/refund got failed
Create tickets on Zendesk when there is delay in delivery
Create tickets on Zendesk when there is a SOP breach
Create tickets on Zendesk when customer feedback submitted
Create tickets on Zendesk when there is a cross-sell opportunity
Create tickets on Zendesk when there is any negative feedback
Create tickets on Zendesk when there is high risk of customer churn
Create tickets on Zendesk when renewals of customers is upcoming
Create tickets on Zendesk when there is an upsell opportunity
Create tickets on Zendesk when there is an SLA breach
Create tickets on Zendesk when product is down
Create tickets on Zendesk when a user upgrades their plans
Create tickets on Zendesk when a user downgrades their plans
Create tickets on Zendesk when a customer adds multiple users
Create tickets on Zendesk when a customer removed multiple users
Create tickets on Zendesk when there is new product signups
Create tickets on Zendesk when a customer has not used the product for past 30 days
Act on Sales Signals/Issues Proactively
Locale automatically notifies your team on what needs to be done - at the right time - to the right individual
Automatically alert your sales team about all sales signals & issues
Collaborate on every sales signals & ensure it is acted upon with auto-escalation
Measure the performance of your team, thereby improving accountability