How to Set Up a Control Tower for Your Logistics Company

Locale has a simple mission: To empower your Ops and business teams to leverage their data and set up a simple monitoring and alerting system. Read on to find out how we help logistics companies

August 16, 2023

A drone photograph of trucks parked in a bay


Locale is a modern “control tower” for Ops Observability & Actionability. We help teams in leveraging their data to establish a simple monitoring and alerting system of record.

Here’s how Locale can help to make your operations proactive. You can:

A screenshot of locale's incident dashboard

  1. Proactively alert your team members about issues that are likely to happen through alerts, so they can avoid them and increase their efficiency.
  2. Building a system of accountability - Once the right person is assigned to resolve a problem. We'll track how long it takes for a problem to be resolved, as well as the number of tasks that were completed in the time it took for someone to resolve it. This will ultimately allow you to measure the impact your decisions have on your business.
  3. Ensure No Issue Goes Unnoticed Ever - Make sure every issue gets acted upon via automation and notifications on Email, Slack Webhooks, Whatsapp and more!

Illustration explaining locale's benefits

Top use cases

SLA Breaches

Problem: Tracking and tacking SLA breaches caused by delays in different legs of the journey of the item i.e. at  pickup, in transit (or) at delivery.

Actions enabled

Illustration showing alerts, action and impact for SLA breaches

Delivery and Pickup failures

Problem: Tracking and eliminating failures at handoff points between various stakeholders(merchants, customers etc) will help free up resources and capacity which would otherwise be wasted in making failed attempts and returning goods back to origin.

Actions enabled

Illustration showing alerts, action and impact for delivery and pickup failures

System Health Checks

Problem: Track and Monitor the health and performance of your Logistics system as a whole to identify and understand overarching problems. Sharp fluctuations in these metrics(TAT, POR, Dead Mileage etc) can signal freak incidents which need to be solved.

Actions enabled

Illustration showing alerts, action and impact for system health checks

Issues and Incident Management

Once the issues are identified, they can be assigned to different members of the organization and the resolution time can be tracked over time. This will enable repeatability in your processes and consistency in your results by building an accountability system that tells you what was done the last time!

The right person is assigned the task and you track how long it took to resolve the problem, the number of tasks resolved, the impact of the decision and so on. You can also use this as a way to measure performance within your team.

Metrics and required data points

Here's a list of important metric and KPIs that Logistics businesses can use to monitor their business. If there is any anomaly or fluctuation in these metrics, you can get easily notified with Locale.

A table showing Metrics and required data points for logistics companies


  • We don't need any personally identifiable information to work with Locale.
  • If you have any additional data points that you want to include in addition to those on the list above, please contact our sales team here.

Locale.ai is the new way to take the hassle out of Logistics operations. By giving users the power to create their own alerts, track anomalies and building a system of accountability, Locale has a simple mission: to be the modern control tower for your business and make your teams proactive!

Illustation depicting how users can connect their data source to quickly setup alerts on Locale's platform in 15 minutes

If you are eager to know more, Book a call with one of our specialists to have all your questions answered today!

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