Challenges
Inventory Stockout
Wakefit grappled with an extensive inventory portfolio, boasting more than 7,000 SKUs for mattresses and an even more substantial count for furniture SKUs. They had to make sure they had enough of everything in the right place, which was hard because they had over 19,000 postal codes to deliver.
Estimated Delivery Date Delays
The prolonged delivery times had a significant impact on sales figures at Wakefit. As customers experienced longer wait times, many of them opted not to purchase or turned to Wakefit’s competitors with quicker delivery options.
Existing Solutions
Internal WhatsApp Groups
The team used to coordinate on WhatsApp groups. One of the groups was with the CEO who would check the stock levels every morning and then send messages about the stock levels at different locations. This was a time time-consuming process, not only for the CEO but for everyone as this had to be done manually every day.
Meetings
The team at Wakefit had scheduled review calls to discuss where the stock levels were at different warehouses and how dispatch was progressing. This made the system very static, leading to delays in problem-solving and decision-making.
Use Cases
Manage Stock Levels
Wakefit set up alerts on Locale to get notified every time the stock level hits or goes below the specified amount in their own inventory or marketplaces. This ensures that the team is promptly informed about inventory remaining, allowing them to take necessary actions such as restocking or adjusting procurement plans.
Maintaining Estimated Delivery Date
Every time the estimated delivery date went beyond Wakefit’s set standard, an alert was triggered to the team to promptly act on it and restock the goods required.
Impact
No Inventory Stockout
Before implementing Locale Wakefit had a lot of manual processes in place following which they were able to get to 1% escalations with regards to stockouts. After implementing Locale, they have been able to reduce a major portion of the manual work and the escalation has also come down to 0%.
Maintaining Estimated Delivery Date
Since adopting Locale.ai, Wakefit has effectively managed inventory levels across all its warehouses, resulting in a significant reduction in the estimated delivery times for customers. This improvement has not only boosted the number of orders but has also positively impacted the company's bottom line.
Operational Efficiency Gains
Given that a major portion of the process was automated and with alerting in place, the team at Wakefit save a major portion of the day doing tasks that really matter as opposed to look at dashboards and figure out what when wrong and how.
Docking Thoughts
Overall, WakeFit's partnership with Locale.ai has demonstrated the importance of having an inventory and warehouse management systems in place for businesses looking to blitz scale and optimise their operations. By implementing Locale.ai, wakefit improved its inventory management, resulting in a better customer experience, higher efficiency, reduced estimated delivery dates, and ultimately, contributing to the continued success of the business. By leveraging this power, WakeFit has been able to focus on its core business, while Locale.ai takes care of the rest.
